Customer support
Zendesk
Tickets, replies, macros and views in your Zendesk, worked by your agent.
12 endpoints
Aircall lets code tag calls, add notes, send texts and create contacts only with an API key an admin makes, and its beta agent connector is read-only. Sign in to Aircall once in your own Cloud Browser, and your AI agent does the work there for you. The same tools work over MCP for agents and as a REST API for scripts.
Not affiliated with Aircall.
| What you need | Aircall's API | GitHub MCP server | Cotlet |
|---|---|---|---|
| Tags, notes, texts, contacts | No | Partly | Yes, 11 tools |
| Acts as you, signed in 24/7 | No | No | Yes, Cloud Browser |
| Fixed for you when Aircall changes | N/A | No | Yes, tested every 6h |
| Runs with your laptop off | N/A | No | Yes, hosted |
Checked Oct 23, 2026. Sources: Aircall Help: Aircall MCP (Beta) · Aircall for Developers: API references · Aircall for Developers: Messaging API overview · Zapier: Aircall integrations
AI agents connect over MCP, scripts call the REST API. Both reach the same 11 tools with one API key.
Add Cotlet to your agent once. Aircall and every other app you connect show up as its tools.
claude mcp add --transport http cotlet \
https://cotlet.dev/mcp/v1 \
--header "Authorization: Bearer $COTLET_API_KEY" {
"mcpServers": {
"cotlet": {
"url": "https://cotlet.dev/mcp/v1",
"headers": {
"Authorization": "Bearer ${COTLET_API_KEY}"
}
}
}
} # ~/.codex/config.toml
[mcp_servers.cotlet]
url = "https://cotlet.dev/mcp/v1"
bearer_token_env_var = "COTLET_API_KEY" Paste the snippet for your client. The same server and key serve every app you connect, so you do this once.
Every tool is an endpoint under /api/v1/aircall with its own method and path, such as POST /api/v1/aircall/contacts, with the same API key. Our open-source repo has ready scripts to start from.
11 tools on your own Aircall account. Agents call them as operations of the MCP tools aircall_read and aircall_write; scripts call each one at its own REST endpoint, with the same inputs and answers.
| Tool | What it does | Access |
|---|---|---|
| list_calls | Calls on your lines, newest first, with caller, line, outcome and tags. | read |
| get_call | One call with its tags, notes, voicemail transcript and recording link. | read |
| get_call_summary | AI summary, customer mood, key topics and action items of one call. | read |
| list_conversations | Conversations in your inbox: calls and SMS threads, newest activity first. | read |
| get_conversation | The calls and SMS messages of one conversation, oldest first. | read |
| search_contacts | Contacts in Aircall by name, phone number, email or company. | read |
| list_tags | Every call tag of the company, with the default tags marked. | read |
| set_call_tags | Set the tags of one call to exactly the list you pass. | write |
| add_call_note | Add text to the Notes field of one call. | writeasks first |
| send_message | Send one SMS from an Aircall line to a phone number. | writeasks first |
| create_contact | Create a new contact in Aircall. | writeasks first |
Scroll the table for all 11 tools.
You sign in yourself in your own Cloud Browser, we never save your password, and anything that reaches your readers waits for your OK. The browser profile is encrypted in the EU. Independent scanners grade cotlet.dev A+.
One price for both: a tool call costs the same over MCP or REST. Free 7-day trial with 2,000 credits, no card needed. Then one-time credit packs, no subscription, valid 12 months. Each call uses 10 credits, and your Cloud Browser uses 50 credits a day while Aircall is enabled for agents, so 20 calls a day come to 250 credits.
| Credits | Price, one time | Calls at 10 credits | Per 1,000 credits |
|---|---|---|---|
| 5,000 | $29 | 500 | $5.80 |
| 15,000 | $79 | 1,500 | $5.27 |
| 32,000 | $149 | 3,200 | $4.66 |
| 60,000 | $249 | 6,000 | $4.15 |
Only successful calls use credits; failed calls and timeouts cost nothing. At a balance of 0 calls pause, never a surprise charge. Authenticate with the Authorization: Bearer header.
Aircall has a full public REST API and an official MCP server in beta (checked 23 Oct 2026). The API needs a key that a company Admin creates under Company Settings > API Keys, and it reads and writes calls, tags, comments, contacts and messages. The MCP server at mcp.aircall.io is read-only: it searches calls and call intelligence, and it cannot tag calls, send messages or change data.
Sign up free, open Aircall under Integrations in the console and press Request access. Your free trial starts with your account, no card needed.
No, only the way in. Cotlet builds each integration as a REST API and puts an MCP server on top, so both have the same 11 tools, the same inputs and answers, one API key and one price. AI agents such as Claude, ChatGPT or Cursor use MCP; scripts, cron jobs and HTTP steps in n8n, Make or Zapier use the REST API.
Your own Chrome that Cotlet runs for you in the EU, around the clock. You open it from the console, sign in to Aircall yourself and press Enable for agents. Your agent's calls go through it, from its IP with its cookies, so Aircall sees the browser you signed in with. Password saving is off and the profile is stored encrypted with AES-256-GCM.
Not on anything that reaches other people: add_call_note, send_message, create_contact wait for your OK by default. You can switch that off per tool for scheduled runs.
No. Cotlet works from your own signed-in Aircall Workspace seat, so it needs no API key and no Admin to make one. Your role still counts: only Admins and Supervisors create tags, the Dashboard Call History is for Admins and Supervisors, and summaries need an AI Assist add-on on your seat.
No. The tools read call history and conversations, tag calls, add notes, send SMS and manage contacts. Calls are made and answered by people in Aircall Workspace.
For high volume and live events. The API allows 120 requests a minute per company and pushes call, message and contact events by webhook, while a signed-in session works at the speed of the app and polls. If you have an Admin and want that, use the API. If you do not, or want one agent tool without the build, use Cotlet.
Pick one if you want the code on your own computer and do not mind the upkeep: you install it, sign it in and fix it when Aircall changes. Pick Cotlet if you want it hosted and kept working for you.
Yes. Add https://cotlet.dev/mcp/v1 in n8n's MCP Client node, or call the REST endpoints from an HTTP step in Make or Zapier.
Cotlet is run by Take Group, a Polish software company working since 2019. Take Group runs about 3,200 websites on its own systems and has its own DevOps team for infrastructure security. We built and used integrations like this inside the company for years before opening them as Cotlet.
No. Cotlet is independent and not affiliated with Aircall.
Free 7-day trial with 2,000 credits, no card needed.
May we use Google Analytics to see which pages help people? It sets cookies only if you accept. No ads, and we never sell data. Cookie policy