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Chatwoot API and MCP server

Chatwoot has an API, but it needs an access token and code you write and host, and nothing ready for AI agents. Sign in to Chatwoot once in your own Cloud Browser, and your AI agent does the work there for you. The same tools work over MCP for agents and as a REST API for scripts.

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Not affiliated with Chatwoot.

Chatwoot has no API for this. So we run one for you.

Chatwoot's own API, a GitHub MCP server and Cotlet compared
What you need Chatwoot's APIGitHub MCP serverCotlet
MCP server, no token setup No Partly Yes, 14 tools
Acts as you, signed in 24/7 No No Yes, Cloud Browser
Fixed for you when Chatwoot changes N/A No Yes, tested every 6h
Runs with your laptop off N/A No Yes, hosted

Checked Oct 22, 2026. Sources: Chatwoot developers: Introduction to Chatwoot APIs · Chatwoot developers: Chatwoot CLI · Chatwoot Help: How to find your personal access token · Chatwoot Help: Captain articles, including custom tools

Your own Cloud Browser, on 24/7. Sign in once. We keep it connected.

  1. 01Sign in to Chatwoot in your own Cloud Browser

  2. 02Connect it for your agents

  3. 03Cotlet keeps it signed in and working

How do I connect Chatwoot to Claude, ChatGPT or my code?

AI agents connect over MCP, scripts call the REST API. Both reach the same 14 tools with one API key.

For AI agents: MCP

Add Cotlet to your agent once. Chatwoot and every other app you connect show up as its tools.

  • Claude
  • ChatGPT
  • OpenClaw
  • Hermes
  • GrokBot
  • Cursor
  • n8n
  • Any MCP client
  1. 1

    Add Cotlet to your agent

    Claude Code
    claude mcp add --transport http cotlet \
  https://cotlet.dev/mcp/v1 \
  --header "Authorization: Bearer $COTLET_API_KEY"
    Cursor
    {
  "mcpServers": {
    "cotlet": {
      "url": "https://cotlet.dev/mcp/v1",
      "headers": {
        "Authorization": "Bearer ${COTLET_API_KEY}"
      }
    }
  }
}
    Codex
    # ~/.codex/config.toml
[mcp_servers.cotlet]
url = "https://cotlet.dev/mcp/v1"
bearer_token_env_var = "COTLET_API_KEY"

    Paste the snippet for your client. The same server and key serve every app you connect, so you do this once.

For scripts: REST API

Every tool is an endpoint under /api/v1/chatwoot with its own method and path, such as POST /api/v1/chatwoot/conversations/{conversation_id}/assign, with the same API key. Our open-source repo has ready scripts to start from.

REST API docs

What can the Chatwoot API and MCP server do?

14 tools on your own Chatwoot account. Agents call them as operations of the MCP tools chatwoot_read and chatwoot_write; scripts call each one at its own REST endpoint, with the same inputs and answers.

API reference
Chatwoot tools in Cotlet's MCP server and REST API
Tool What it does Access
list_conversations Conversations of your account with status, assignee, labels, priority and the last message. read
get_conversation One conversation with its contact, assignee, labels and every message, private notes included. read
search_contacts Find contacts by a search term, with their email, phone and number of conversations. read
list_inboxes Inboxes of your account with their name and channel type. read
list_agents Agents of your account with name, email, role and availability. read
list_teams Teams of your account with their id and description. read
list_labels Labels of your account with their description. read
list_canned_responses Canned responses of your account with short code and content. read
send_reply Send a public reply to the customer in a conversation. writeasks first
add_private_note Add a private note that only your team sees. writeasks first
assign_conversation Assign a conversation to an agent or a team, or remove its assignee. write
set_conversation_status Open, pend, resolve or snooze a conversation. write
add_labels Add labels to a conversation and keep the ones it has. write
set_priority Set the priority of a conversation, or clear it. write

Scroll the table for all 14 tools.

Ask in plain words. Your agent does the rest.

All Chatwoot use cases

Is it safe to connect Chatwoot?

You sign in yourself in your own Cloud Browser, we never save your password, and anything that reaches your readers waits for your OK. The browser profile is encrypted in the EU. Independent scanners grade cotlet.dev A+.

Security overview

How much do the Chatwoot API and MCP server cost?

One price for both: a tool call costs the same over MCP or REST. Free 7-day trial with 2,000 credits, no card needed. Then one-time credit packs, no subscription, valid 12 months. Most calls use 25 credits, and your Cloud Browser uses 50 credits a day while Chatwoot is enabled for agents, so 20 calls a day come to 550 credits.

See full pricing
Cotlet credit packs: price, credits and calls at 25 credits each
Credits Price, one time Calls at 25 credits Per 1,000 credits
5,000 $29 200 $5.80
15,000 $79 600 $5.27
32,000 $149 1,280 $4.66
60,000 $249 2,400 $4.15

Only successful calls use credits; failed calls and timeouts cost nothing. At a balance of 0 calls pause, never a surprise charge. Authenticate with the Authorization: Bearer header.

Questions

Does Chatwoot have an API?

Chatwoot has a full REST API, the Application API, and an official command-line client, but no official MCP server (checked 22 Oct 2026). The API covers conversations, messages, contacts, labels, teams and assignments with an access token from Profile Settings. Captain custom tools only call your own HTTPS endpoints, and Chatwoot's help center does not mention MCP.

How do I get access?

Sign up free, open Chatwoot under Integrations in the console and press Request access. Your free trial starts with your account, no card needed.

Is the MCP server different from the API?

No, only the way in. Cotlet builds each integration as a REST API and puts an MCP server on top, so both have the same 14 tools, the same inputs and answers, one API key and one price. AI agents such as Claude, ChatGPT or Cursor use MCP; scripts, cron jobs and HTTP steps in n8n, Make or Zapier use the REST API.

What is the Cloud Browser?

Your own Chrome that Cotlet runs for you in the EU, around the clock. You open it from the console, sign in to Chatwoot yourself and press Enable for agents. Your agent's calls go through it, from its IP with its cookies, so Chatwoot sees the browser you signed in with. Password saving is off and the profile is stored encrypted with AES-256-GCM.

Can my agent act without asking me?

Not on anything that reaches other people: send_reply, add_private_note wait for your OK by default. You can switch that off per tool for scheduled runs.

Does my agent need a Chatwoot API access token?

No. Cotlet works in your own signed-in Chatwoot, so you create no token. Chatwoot shows the token in Profile Settings and, per its help center, only with administrator privileges. What your agent can do follows your role: Chatwoot roles such as Manage All Conversations or Manage Unassigned & Own Conversations decide which conversations it sees, and a call outside that fails with APP_PERMISSION_DENIED.

Why not use Captain's custom tools?

Captain custom tools go the other way: Captain calls your own HTTPS endpoint to answer a customer. They are on the Business and Enterprise plans, and they do not let Claude Code, n8n or a script work in your inbox. Cotlet gives your own agent the inbox, the way an agent on your team would use it.

Should I use a Chatwoot MCP server from GitHub instead?

Pick one if you want the code on your own computer and do not mind the upkeep: you install it, sign it in and fix it when Chatwoot changes. Pick Cotlet if you want it hosted and kept working for you.

Can I use it in n8n, Make or Zapier?

Yes. Add https://cotlet.dev/mcp/v1 in n8n's MCP Client node, or call the REST endpoints from an HTTP step in Make or Zapier.

Who runs Cotlet?

Cotlet is run by Take Group, a Polish software company working since 2019. Take Group runs about 3,200 websites on its own systems and has its own DevOps team for infrastructure security. We built and used integrations like this inside the company for years before opening them as Cotlet.

Is Cotlet affiliated with Chatwoot?

No. Cotlet is independent and not affiliated with Chatwoot.

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