Reply to ticket
Send an email reply to the client on a ticket.
POST https://cotlet.dev/api/v1/accelo/tickets/{ticket_id}/replies
write Confirm
Creates an email activity on the ticket and sends it to the ticket's contact, with any CC addresses you pass. It appears in the ticket thread like a reply written in Accelo and is billable by default, as activities on tickets are. It logs no time unless you also call log_time. Accelo sends it as you. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets. |
| body string required | string | The message text. |
| cc array | array | Email addresses to copy. |
Request
curl -X POST https://cotlet.dev/api/v1/accelo/tickets/1042/replies \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"body":"Hi Dana, thanks for the details. The export fails above 5,000 rows. Until we ship the fix, export in two batches by date. I will update this ticket when the fix is live."}'result = client.call("accelo", "reply_to_ticket", {"ticket_id":1042,"body":"Hi Dana, thanks for the details. The export fails above 5,000 rows. Until we ship the fix, export in two batches by date. I will update this ticket when the fix is live."})const result = await cotlet.call('accelo', 'reply_to_ticket', {"ticket_id":1042,"body":"Hi Dana, thanks for the details. The export fails above 5,000 rows. Until we ship the fix, export in two batches by date. I will update this ticket when the fix is live."});cotlet call accelo reply_to_ticket --data '{"ticket_id":1042,"body":"Hi Dana, thanks for the details. The export fails above 5,000 rows. Until we ship the fix, export in two batches by date. I will update this ticket when the fix is live."}'Example response
{
"activity_id": 5562,
"ticket_id": 1042,
"medium": "email",
"to": "dana@example.com",
"sent": true,
"date": "2026-10-16T09:05:00Z"
}