Merge conversations
Merge one conversation into another.
POST https://cotlet.dev/api/v1/freescout/merge-intos/{merge_into_id}/conversations/{conversation_id}/merge
write Confirm
Uses the Merge action of FreeScout, which its REST API does not offer. conversation_id is merged into merge_into_id, and the response names the conversation that remains. Do it for two conversations of the same customer; merging customers is a different action. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id integer required | integer | The conversation to merge, from list_conversations. |
| merge_into_id integer required | integer | The conversation that stays. |
Request
curl -X POST https://cotlet.dev/api/v1/freescout/merge-intos/4821/conversations/4833/merge \
-H "Authorization: Bearer $COTLET_API_KEY"result = client.call("freescout", "merge_conversations", {"conversation_id":4833,"merge_into_id":4821})const result = await cotlet.call('freescout', 'merge_conversations', {"conversation_id":4833,"merge_into_id":4821});cotlet call freescout merge_conversations --data '{"conversation_id":4833,"merge_into_id":4821}'Example response
{
"merged_conversation_id": 4833,
"remaining_conversation_id": 4821,
"url": "https://support.yourcompany.com/conversation/4821"
}