Kustomer API

12 endpoints for Kustomer, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

Base URL: https://cotlet.dev/api/v1/kustomer
Connects with: Your own Kustomer user login (agent, or a role that can reply and merge). What your agent can do follows your role. You sign in in your own browser and keep your SSO or 2-step verification.
Integration page: Kustomer

Read (6)

Return data and change nothing in the account.

Kustomer Endpoints: Read
Endpoint	Description
GET /conversations/search	Conversations that match a status, tag, customer or update date, with the newest update first.
GET /conversations/{conversation_id}	One conversation with status, priority, assignment, tags and linked conversations.
GET /conversations/{conversation_id}/messages	The message thread of a conversation, oldest first, with channel and direction.
GET /customers/search	Customers by name, email, tag or company, with their open conversation count.
GET /customers/{customer_id}	One customer profile with contact details, company, tags and recent conversations.
GET /tags	Active conversation tags with their names.

Change the account. Calls marked Confirm wait for the user to approve them.

Kustomer Endpoints: Write
Endpoint	Description
POST /conversations/{conversation_id}/replies Confirm	Send a reply to the customer on the channel of the last message.
POST /conversations/{conversation_id}/notes Confirm	Add a note only people in your organization can see.
POST /conversations/{conversation_id}/tags	Add existing tags to one conversation and keep the others.
POST /conversations/{conversation_id}/snooze	Snooze a conversation until a time or until the customer replies.
POST /conversations/{conversation_id}/done/mark	Set a conversation to Done.
POST /target-conversations/{target_conversation_id}/conversations/merge Confirm	Merge one conversation into another of the same customer.