Add tags to a conversation
Add existing tags to one conversation and keep the others.
POST https://cotlet.dev/api/v1/kustomer/conversations/{conversation_id}/tags
write
Adds tags to a conversation and keeps the ones already there. A conversation holds at most 20 tags and a tag name is at most 64 characters. Use names from list_tags: a deactivated tag cannot be added. Tags reach no customer and one call removes them again with remove_tags, so this call does not ask for confirmation. Your business rules and workflows run as usual after a tag change.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from search_conversations. |
| add_tags string[] required | string[] | Tag names to add. |
| remove_tags string[] | string[] | Tag names to remove. |
Request
curl -X POST https://cotlet.dev/api/v1/kustomer/conversations/conversation_8c41d2/tags \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"add_tags":["add tags"]}'result = client.call("kustomer", "add_tags", {"conversation_id":"conversation_8c41d2","add_tags":["add tags"]})const result = await cotlet.call('kustomer', 'add_tags', {"conversation_id":"conversation_8c41d2","add_tags":["add tags"]});cotlet call kustomer add_tags --data '{"conversation_id":"conversation_8c41d2","add_tags":["add tags"]}'Example response
{
"conversation_id": "6718d2e4a1b2c3d4e5f60733",
"tags": [
"export",
"bug",
"billing"
],
"updated_at": "2026-10-17T09:02:00Z"
}