Snooze conversation
Snooze a conversation until a time or until the customer replies.
POST https://cotlet.dev/api/v1/kustomer/conversations/{conversation_id}/snooze
write
Sets the status to Snoozed. Choose a date and time to return to Open, or snooze until the customer replies. When the snooze ends, the assigned user gets an email and a notification. Snoozing reaches no customer and one more call removes it, so this call does not ask for confirmation. Your workflows run as usual after the status change.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from search_conversations. |
| until string | string | ISO date and time when it returns to Open. Leave out to snooze until the customer replies. |
Request
curl -X POST https://cotlet.dev/api/v1/kustomer/conversations/conversation_8c41d2/snooze \
-H "Authorization: Bearer $COTLET_API_KEY"result = client.call("kustomer", "snooze_conversation", {"conversation_id":"conversation_8c41d2"})const result = await cotlet.call('kustomer', 'snooze_conversation', {"conversation_id":"conversation_8c41d2"});cotlet call kustomer snooze_conversation --data '{"conversation_id":"conversation_8c41d2"}'Example response
{
"conversation_id": "6718d2e4a1b2c3d4e5f60733",
"status": "snoozed",
"snooze_until": "2026-10-20T09:00:00Z",
"updated_at": "2026-10-17T09:03:00Z"
}