Create case
Open a support case for a contact, with or without an email to the customer.
POST https://cotlet.dev/api/v1/vtiger/cases
write Confirm
Creates one case from the + Add Case form. With notify_customer true it uses the Send Email tab, which emails the customer; the default false uses Add Case and sends nothing. Title and contact are required; group and assigned_to place it with a team or person. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| title string required | string | Case Title. |
| contact_name string required | string | Contact the case belongs to. |
| priority enum | enum | Urgent, High, Medium or Low. |
| group string | string | Group (team) to assign the case to. |
| assigned_to string | string | Person in the group to assign it to. |
| description string | string | What the customer reported. |
| notify_customer boolean | boolean | true emails the customer through the Send Email tab. Default: false. |
Request
curl -X POST https://cotlet.dev/api/v1/vtiger/cases \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"title":"title","contact_name":"contact name"}'result = client.call("vtiger", "create_case", {"title":"title","contact_name":"contact name"})const result = await cotlet.call('vtiger', 'create_case', {"title":"title","contact_name":"contact name"});cotlet call vtiger create_case --data '{"title":"title","contact_name":"contact name"}'Example response
{
"record_id": "3320",
"title": "Wrong address on invoice 1051",
"status": "New",
"priority": "High",
"group": "Billing",
"contact": "Luis Ortega",
"customer_emailed": false
}