Update case
Set a case's group, owner, priority, status or SLA.
PATCH https://cotlet.dev/api/v1/vtiger/records/{record_id}/case
write Confirm
Changes the fields you pass on one case and leaves the others as they are. group is the team picklist from Deep Dive, assigned_to a person, sla_name one of the customer SLAs. Setting Resolved starts Vtiger's own wait before the case closes by itself. A group or SLA the CRM does not have fails, and the error lists the options. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| record_id string required | string | Case record id from list_cases. |
| status enum | enum | New, Assigned, Open, Wait for 3rd party, Wait for customer, Resolved or Closed. |
| priority enum | enum | Urgent, High, Medium or Low. |
| group string | string | Group (team) to assign the case to. |
| assigned_to string | string | Person to assign the case to. |
| sla_name string | string | Customer SLA to apply. |
Request
curl -X PATCH https://cotlet.dev/api/v1/vtiger/records/3318/case \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"group":"Billing","priority":"High"}'result = client.call("vtiger", "update_case", {"record_id":"3318","group":"Billing","priority":"High"})const result = await cotlet.call('vtiger', 'update_case', {"record_id":"3318","group":"Billing","priority":"High"});cotlet call vtiger update_case --data '{"record_id":"3318","group":"Billing","priority":"High"}'Example response
{
"record_id": "3318",
"title": "Invoice 1042 charged twice",
"status": "New",
"priority": "High",
"group": "Billing",
"assigned_to": null,
"sla_name": null
}