Get case
One case with its description, contact, SLA and current assignment.
GET https://cotlet.dev/api/v1/vtiger/records/{record_id}/case
read
Opens one case as its Deep Dive View shows it: title, description, status, priority, group, owner, contact and SLA Name. Use it to read what the customer wrote before you set a group or priority. A record your role cannot see returns an error.
Parameters
| Name | Type | Description |
|---|---|---|
| record_id string required | string | Case record id from list_cases. |
Request
curl https://cotlet.dev/api/v1/vtiger/records/record_8c41d2/case \
-H "Authorization: Bearer $COTLET_API_KEY"result = client.call("vtiger", "get_case", {"record_id":"record_8c41d2"})const result = await cotlet.call('vtiger', 'get_case', {"record_id":"record_8c41d2"});cotlet call vtiger get_case --data '{"record_id":"record_8c41d2"}'Example response
{
"record_id": "3318",
"title": "Invoice 1042 charged twice",
"description": "We were billed 480 twice on 18 October. Please refund one charge.",
"status": "New",
"priority": "Medium",
"group": "Support",
"assigned_to": null,
"sla_name": null,
"contact": {
"record_id": "1523",
"name": "Dana Whitfield"
},
"created_at": "2026-10-22 08:14"
}