Zammad API

14 endpoints for Zammad, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

Base URL: https://cotlet.dev/api/v1/zammad
Connects with: Your own Zammad agent login on your instance, cloud or self-hosted (the address must open from the internet). What your agent can do follows your role and group permissions. You sign in in your own browser and keep your SSO or 2-step verification.
Integration page: Zammad

Read (7)

Return data and change nothing in the account.

Zammad Endpoints: Read
Endpoint	Description
GET /tickets/search	Zammad's own ticket search: free text or attributes such as state.name and customer.lastname.
GET /overviews	The ticket overviews your account sees, such as Unassigned & Open Tickets.
GET /overview-tickets	Tickets in one overview with state, priority, group, owner and article count.
GET /tickets/{ticket_id}	One ticket with its attributes, customer and tags, without the messages.
GET /ticket-articles	The messages and notes of a ticket, oldest first, with sender, type and visibility.
GET /ticket-options	The groups, owners, states and priorities your account can set on a ticket.
GET /macros	Macros your account can run on a ticket, such as Close & Tag as Spam.

Change the account. Calls marked Confirm wait for the user to approve them.

Zammad Endpoints: Write
Endpoint	Description
PATCH /tickets/{ticket_id} Confirm	Change a ticket's state, priority, group, owner or title.
POST /tickets/{ticket_id}/tags	Add a tag to a ticket.
DELETE /tickets/{ticket_id}/tags	Remove a tag from a ticket.
POST /tickets/{ticket_id}/internal-notes Confirm	Write a note on a ticket that the customer cannot see.
POST /tickets/{ticket_id}/customer/replies Confirm	Send an email reply to the customer on the ticket's thread.
POST /tickets/{ticket_id}/macro/run Confirm	Apply a macro to a ticket, as the Update menu does.
POST /source-tickets/{source_ticket_id}/tickets/merge Confirm	Merge a duplicate ticket into another ticket.