Reply to ticket
Send an email reply to the client on a ticket.
MCP tool accelo_write → reply_to_ticket
write Confirm
Creates an email activity on the ticket and sends it to the ticket's contact, with any CC addresses you pass. It appears in the ticket thread like a reply written in Accelo and is billable by default, as activities on tickets are. It logs no time unless you also call log_time. Accelo sends it as you. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets. |
| body string required | string | The message text. |
| cc array | array | Email addresses to copy. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "accelo_write",
"arguments": {
"operation": "reply_to_ticket",
"arguments": {
"ticket_id": 1042,
"body": "Hi Dana, thanks for the details. The export fails above 5,000 rows. Until we ship the fix, export in two batches by date. I will update this ticket when the fix is live."
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"activity_id": 5562,
"ticket_id": 1042,
"medium": "email",
"to": "dana@example.com",
"sent": true,
"date": "2026-10-16T09:05:00Z"
},
"isError": false
}