Add a case update
Post an update to a case thread, to the customer or as an internal note.
MCP tool suitecrm_write → add_case_update
write Confirm
Adds the update to the Case Updates thread. When internal is false, SuiteCRM sends an email notification to all Contacts related to the case, and a sent email cannot be recalled. Internal updates are not emailed or shown on the customer portal. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| case_id string required | string | Case ID from list_records. |
| text string required | string | Text of the update. |
| internal boolean | boolean | True for an Internal Update: seen only in SuiteCRM, not emailed to contacts. Defaults to false. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "suitecrm_write",
"arguments": {
"operation": "add_case_update",
"arguments": {
"case_id": "2b7e9c14-5a30-d8f6-41e2-9c0a7b3d5e18",
"text": "Hi Maria, to reset the device hold the side button for 10 seconds, then try the app again. Tell us if it still fails.",
"internal": false
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"update_id": "c58e0b3a-4f17-4d92-8a6e-3b1d7f9c2e40",
"case_id": "2b7e9c14-5a30-d8f6-41e2-9c0a7b3d5e18",
"internal": false,
"emailed_contacts": 1,
"created_at": "2026-10-23T09:20:00"
},
"isError": false
}