List case updates
Read the Case Updates thread of one case.
MCP tool suitecrm_read → list_case_updates
read
Returns the thread in chronological order with the author, whether it is a user or a contact, the text and whether it is internal. Internal updates are included, because you can see them in SuiteCRM.
Parameters
| Name | Type | Description |
|---|---|---|
| case_id string required | string | Case ID from list_records. |
| cursor string | string | Next page cursor from the previous call. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "suitecrm_read",
"arguments": {
"operation": "list_case_updates",
"arguments": {
"case_id": "case_8c41d2"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"case_id": "2b7e9c14-5a30-d8f6-41e2-9c0a7b3d5e18",
"updates": [
{
"author": "Maria Silva",
"author_type": "contact",
"internal": false,
"text": "The app still shows the old plan after the upgrade.",
"created_at": "2026-10-22T21:14:00"
},
{
"author": "Maya Chen",
"author_type": "user",
"internal": true,
"text": "Checked billing, plan is correct, cache issue.",
"created_at": "2026-10-23T08:02:00"
}
],
"next_cursor": null
},
"isError": false
}