Get case
One case with its description, contact, SLA and current assignment.
MCP tool vtiger_read → get_case
read
Opens one case as its Deep Dive View shows it: title, description, status, priority, group, owner, contact and SLA Name. Use it to read what the customer wrote before you set a group or priority. A record your role cannot see returns an error.
Parameters
| Name | Type | Description |
|---|---|---|
| record_id string required | string | Case record id from list_cases. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "vtiger_read",
"arguments": {
"operation": "get_case",
"arguments": {
"record_id": "record_8c41d2"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"record_id": "3318",
"title": "Invoice 1042 charged twice",
"description": "We were billed 480 twice on 18 October. Please refund one charge.",
"status": "New",
"priority": "Medium",
"group": "Support",
"assigned_to": null,
"sla_name": null,
"contact": {
"record_id": "1523",
"name": "Dana Whitfield"
},
"created_at": "2026-10-22 08:14"
},
"isError": false
}