Update case
Set a case's group, owner, priority, status or SLA.
MCP tool vtiger_write → update_case
write Confirm
Changes the fields you pass on one case and leaves the others as they are. group is the team picklist from Deep Dive, assigned_to a person, sla_name one of the customer SLAs. Setting Resolved starts Vtiger's own wait before the case closes by itself. A group or SLA the CRM does not have fails, and the error lists the options. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| record_id string required | string | Case record id from list_cases. |
| status enum | enum | New, Assigned, Open, Wait for 3rd party, Wait for customer, Resolved or Closed. |
| priority enum | enum | Urgent, High, Medium or Low. |
| group string | string | Group (team) to assign the case to. |
| assigned_to string | string | Person to assign the case to. |
| sla_name string | string | Customer SLA to apply. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "vtiger_write",
"arguments": {
"operation": "update_case",
"arguments": {
"record_id": "3318",
"group": "Billing",
"priority": "High"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"record_id": "3318",
"title": "Invoice 1042 charged twice",
"status": "New",
"priority": "High",
"group": "Billing",
"assigned_to": null,
"sla_name": null
},
"isError": false
}