List overview tickets
Tickets in one overview with state, priority, group, owner and article count.
MCP tool zammad_read → list_overview_tickets
read
Lists the tickets of one overview, as the overview page shows them, with number, title, customer, state, priority, group, owner, article_count and last update. Zammad decides which tickets belong to an overview by its conditions, and your account sees only the tickets of its groups. Pass next_cursor back as cursor for the next page. Pass ticket_id to get_ticket for the full ticket.
Parameters
| Name | Type | Description |
|---|---|---|
| overview string required | string | Overview name from list_overviews, e.g. 'Unassigned & Open Tickets'. |
| limit integer | integer | How many tickets to return in one call. The rest follow with cursor. |
| cursor string | string | Next page cursor from the previous call. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "zammad_read",
"arguments": {
"operation": "list_overview_tickets",
"arguments": {
"overview": "Unassigned & Open Tickets"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"overview": "Unassigned & Open Tickets",
"tickets": [
{
"ticket_id": 4812,
"number": "31004812",
"title": "Refund for a double charge",
"customer": "Dana Hill",
"state": "new",
"priority": "2 normal",
"group": "Users",
"owner": null,
"article_count": 4,
"updated_at": "2026-10-22T07:40:00.000Z"
},
{
"ticket_id": 4815,
"number": "31004815",
"title": "Cannot reset my password",
"customer": "Leo Brandt",
"state": "new",
"priority": "2 normal",
"group": "Users",
"owner": null,
"article_count": 9,
"updated_at": "2026-10-22T07:52:00.000Z"
}
],
"next_cursor": null
},
"isError": false
}