List overviews
The ticket overviews your account sees, such as Unassigned & Open Tickets.
MCP tool zammad_read → list_overviews
read
Returns the names of the overviews in the Overviews menu. Zammad ships My Assigned Tickets, Unassigned & Open Tickets, My Pending Reached Tickets, Open Tickets, Pending Reached Tickets and Escalated Tickets, and your admin may have added more. Use a name as the overview parameter of list_overview_tickets.
Parameters
No parameters.
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "zammad_read",
"arguments": {
"operation": "list_overviews",
"arguments": {}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"overviews": [
{
"name": "My Assigned Tickets"
},
{
"name": "Unassigned & Open Tickets"
},
{
"name": "Pending Reached Tickets"
},
{
"name": "Escalated Tickets"
}
]
},
"isError": false
}