Remove tag
Remove a tag from a ticket.
MCP tool zammad_write → remove_tag
write
Removes one tag from one ticket and returns the ticket's tags. The tag itself stays in Zammad for other tickets. It reaches no customer and add_tag undoes it, so it does not wait for your OK.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets, list_overview_tickets or the ticket address (#ticket/zoom/{ticket_id}). |
| tag string required | string | Tag name to remove. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "zammad_write",
"arguments": {
"operation": "remove_tag",
"arguments": {
"ticket_id": 1,
"tag": "tag"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 4812,
"tags": [
"billing"
]
},
"isError": false
}