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Freshchat API and MCP server

Freshchat has no API call that lists your inbox or reads canned responses and labels. Sign in to Freshchat once in your own Cloud Browser, and your AI agent does the work there for you. The same tools work over MCP for agents and as a REST API for scripts.

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Not affiliated with Freshchat.

Freshchat has no API for this. So we run one for you.

Freshchat's own API, a GitHub MCP server and Cotlet compared
What you need Freshchat's APIGitHub MCP serverCotlet
Inbox, canned responses, labels No No Yes, 11 tools
Acts as you, signed in 24/7 No No Yes, Cloud Browser
Fixed for you when Freshchat changes N/A No Yes, tested every 6h
Runs with your laptop off N/A No Yes, hosted

Checked Oct 22, 2026. Sources: Freshchat API reference · Freshdesk Support: Model Context Protocol (MCP) integration in Freshdesk · Freshchat Help: Assign conversations to agents · Freshchat Help: Roles and permissions

Your own Cloud Browser, on 24/7. Sign in once. We keep it connected.

  1. 01Sign in to Freshchat in your own Cloud Browser

  2. 02Connect it for your agents

  3. 03Cotlet keeps it signed in and working

How do I connect Freshchat to Claude, ChatGPT or my code?

AI agents connect over MCP, scripts call the REST API. Both reach the same 11 tools with one API key.

For AI agents: MCP

Add Cotlet to your agent once. Freshchat and every other app you connect show up as its tools.

  • Claude
  • ChatGPT
  • OpenClaw
  • Hermes
  • GrokBot
  • Cursor
  • n8n
  • Any MCP client
  1. 1

    Add Cotlet to your agent

    Claude Code
    claude mcp add --transport http cotlet \
  https://cotlet.dev/mcp/v1 \
  --header "Authorization: Bearer $COTLET_API_KEY"
    Cursor
    {
  "mcpServers": {
    "cotlet": {
      "url": "https://cotlet.dev/mcp/v1",
      "headers": {
        "Authorization": "Bearer ${COTLET_API_KEY}"
      }
    }
  }
}
    Codex
    # ~/.codex/config.toml
[mcp_servers.cotlet]
url = "https://cotlet.dev/mcp/v1"
bearer_token_env_var = "COTLET_API_KEY"

    Paste the snippet for your client. The same server and key serve every app you connect, so you do this once.

For scripts: REST API

Every tool is an endpoint under /api/v1/freshchat with its own method and path, such as POST /api/v1/freshchat/conversations/{conversation_id}/assign, with the same API key. Our open-source repo has ready scripts to start from.

REST API docs

What can the Freshchat API and MCP server do?

11 tools on your own Freshchat account. Agents call them as operations of the MCP tools freshchat_read and freshchat_write; scripts call each one at its own REST endpoint, with the same inputs and answers.

API reference
Freshchat tools in Cotlet's MCP server and REST API
Tool What it does Access
list_conversations Conversations in the Inbox with status, waiting state, assignee and last message. read
get_conversation One conversation with its messages, assignee, labels and status. read
list_agents Agents of the account with role, group and current status. read
list_groups Groups (teams) with their ID and member count. read
list_canned_responses Saved replies with title, shortcode, folder and body. read
list_conversation_labels Label categories with their sub-categories and which are mandatory. read
list_assignment_rules Assignment Rules in order, with their conditions and the agent or group they assign to. read
get_csat_report Customer ratings per conversation with the agent, the stars and the comment. read
send_reply Send a text reply to the customer in a conversation. writeasks first
assign_conversation Assign a conversation to an agent or a group. write
resolve_conversation Resolve a conversation and apply a label. writeasks first

Scroll the table for all 11 tools.

Ask in plain words. Your agent does the rest.

All Freshchat use cases

Is it safe to connect Freshchat?

You sign in yourself in your own Cloud Browser, we never save your password, and anything that reaches your readers waits for your OK. The browser profile is encrypted in the EU. Independent scanners grade cotlet.dev A+.

Security overview

How much do the Freshchat API and MCP server cost?

One price for both: a tool call costs the same over MCP or REST. Free 7-day trial with 2,000 credits, no card needed. Then one-time credit packs, no subscription, valid 12 months. Most calls use 25 credits, and your Cloud Browser uses 50 credits a day while Freshchat is enabled for agents, so 20 calls a day come to 550 credits.

See full pricing
Cotlet credit packs: price, credits and calls at 25 credits each
Credits Price, one time Calls at 25 credits Per 1,000 credits
5,000 $29 200 $5.80
15,000 $79 600 $5.27
32,000 $149 1,280 $4.66
60,000 $249 2,400 $4.15

Only successful calls use credits; failed calls and timeouts cost nothing. At a balance of 0 calls pause, never a surprise charge. Authenticate with the Authorization: Bearer header.

Questions

Does Freshchat have an API?

Freshchat has a REST API (v2) but no official MCP server (checked 22 Oct 2026). Freshworks' MCP integration covers Freshdesk and Freshservice, and its docs do not list Freshchat. The API needs an admin-generated token that expires, and it has no endpoint that lists the inbox.

How do I get access?

Sign up free, open Freshchat under Integrations in the console and press Request access. Your free trial starts with your account, no card needed.

Is the MCP server different from the API?

No, only the way in. Cotlet builds each integration as a REST API and puts an MCP server on top, so both have the same 11 tools, the same inputs and answers, one API key and one price. AI agents such as Claude, ChatGPT or Cursor use MCP; scripts, cron jobs and HTTP steps in n8n, Make or Zapier use the REST API.

What is the Cloud Browser?

Your own Chrome that Cotlet runs for you in the EU, around the clock. You open it from the console, sign in to Freshchat yourself and press Enable for agents. Your agent's calls go through it, from its IP with its cookies, so Freshchat sees the browser you signed in with. Password saving is off and the profile is stored encrypted with AES-256-GCM.

Can my agent act without asking me?

Not on anything that reaches other people: send_reply, resolve_conversation wait for your OK by default. You can switch that off per tool for scheduled runs.

Which Freshchat role does my agent need?

It follows your role. Freshchat limits assigning conversations to the Account Owner and Admin roles, and limits Reports to those roles too. The Agent role can work conversations and open the People section. A call your role may not make is refused and the agent says so.

Does the Freshworks MCP server cover Freshchat?

No. Freshworks' MCP integration documents Freshdesk and Freshservice, and its docs do not list Freshchat (checked 22 Oct 2026). Freshchat conversations need their own connection, which is what Cotlet provides.

Should I use a Freshchat MCP server from GitHub instead?

Pick one if you want the code on your own computer and do not mind the upkeep: you install it, sign it in and fix it when Freshchat changes. Pick Cotlet if you want it hosted and kept working for you.

Can I use it in n8n, Make or Zapier?

Yes. Add https://cotlet.dev/mcp/v1 in n8n's MCP Client node, or call the REST endpoints from an HTTP step in Make or Zapier.

Who runs Cotlet?

Cotlet is run by Take Group, a Polish software company working since 2019. Take Group runs about 3,200 websites on its own systems and has its own DevOps team for infrastructure security. We built and used integrations like this inside the company for years before opening them as Cotlet.

Is Cotlet affiliated with Freshchat?

No. Cotlet is independent and not affiliated with Freshchat.

Give your agent access to Freshchat.

Free 7-day trial with 2,000 credits, no card needed.

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