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Tidio API and MCP server

Tidio has no API for live chat replies as an operator, macros or Flows. Sign in to Tidio once in your own Cloud Browser, and your AI agent does the work there for you. The same tools work over MCP for agents and as a REST API for scripts.

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Not affiliated with Tidio.

Tidio has no API for this. So we run one for you.

Tidio's own API, a GitHub MCP server and Cotlet compared
What you need Tidio's APIGitHub MCP serverCotlet
Live chat replies, macros, Flows No Partly Yes, 14 tools
Acts as you, signed in 24/7 No No Yes, Cloud Browser
Fixed for you when Tidio changes N/A No Yes, tested every 6h
Runs with your laptop off N/A No Yes, hosted

Checked Oct 17, 2026. Sources: Tidio developers: Enable Tidio OpenAPI · Tidio developers: Rate limiting · Tidio developers: Analytics API MCP · Tidio MCP Connector (widget install tools)

Your own Cloud Browser, on 24/7. Sign in once. We keep it connected.

  1. 01Sign in to Tidio in your own Cloud Browser

  2. 02Connect it for your agents

  3. 03Cotlet keeps it signed in and working

How do I connect Tidio to Claude, ChatGPT or my code?

AI agents connect over MCP, scripts call the REST API. Both reach the same 14 tools with one API key.

For AI agents: MCP

Add Cotlet to your agent once. Tidio and every other app you connect show up as its tools.

  • Claude
  • ChatGPT
  • OpenClaw
  • Hermes
  • GrokBot
  • Cursor
  • n8n
  • Any MCP client
  1. 1

    Add Cotlet to your agent

    Claude Code
    claude mcp add --transport http cotlet \
  https://cotlet.dev/mcp/v1 \
  --header "Authorization: Bearer $COTLET_API_KEY"
    Cursor
    {
  "mcpServers": {
    "cotlet": {
      "url": "https://cotlet.dev/mcp/v1",
      "headers": {
        "Authorization": "Bearer ${COTLET_API_KEY}"
      }
    }
  }
}
    Codex
    # ~/.codex/config.toml
[mcp_servers.cotlet]
url = "https://cotlet.dev/mcp/v1"
bearer_token_env_var = "COTLET_API_KEY"

    Paste the snippet for your client. The same server and key serve every app you connect, so you do this once.

For scripts: REST API

Every tool is an endpoint under /api/v1/tidio with its own method and path, such as POST /api/v1/tidio/tickets/{ticket_id}/replies, with the same API key. Our open-source repo has ready scripts to start from.

REST API docs

What can the Tidio API and MCP server do?

14 tools on your own Tidio account. Agents call them as operations of the MCP tools tidio_read and tidio_write; scripts call each one at its own REST endpoint, with the same inputs and answers.

API reference
Tidio tools in Cotlet's MCP server and REST API
Tool What it does Access
list_conversations Live chat conversations in the Tidio Inbox, in the order the Inbox shows them. read
get_conversation Every message of one live chat conversation, with who wrote each. read
list_tickets Email tickets from a folder, with status, priority, assignee and department. read
get_ticket One ticket with all its messages, tags and internal notes. read
list_contacts Contacts with email, tags and contact properties. read
get_contact One contact with every property and tag. read
list_macros Macros (saved replies) with name, label and text. read
list_flows Chatbot Flows from My Flows, with their trigger. read
list_operators Operators of your account with their departments. read
reply_to_ticket Send a public reply or an internal note on a ticket. writeasks first
reply_in_conversation Send a message to a visitor in a live chat as an operator. writeasks first
update_ticket Change priority, status, assignee, department or tags of a ticket. write
update_contact Set contact properties and add or remove tags on a contact. write
create_macro Add a macro (saved reply) to Settings > General > Macros. write

Scroll the table for all 14 tools.

Ask in plain words. Your agent does the rest.

All Tidio use cases

Is it safe to connect Tidio?

You sign in yourself in your own Cloud Browser, we never save your password, and anything that reaches your readers waits for your OK. The browser profile is encrypted in the EU. Independent scanners grade cotlet.dev A+.

Security overview

How much do the Tidio API and MCP server cost?

One price for both: a tool call costs the same over MCP or REST. Free 7-day trial with 2,000 credits, no card needed. Then one-time credit packs, no subscription, valid 12 months. Most calls use 25 credits, and your Cloud Browser uses 50 credits a day while Tidio is enabled for agents, so 20 calls a day come to 550 credits.

See full pricing
Cotlet credit packs: price, credits and calls at 25 credits each
Credits Price, one time Calls at 25 credits Per 1,000 credits
5,000 $29 200 $5.80
15,000 $79 600 $5.27
32,000 $149 1,280 $4.66
60,000 $249 2,400 $4.15

Only successful calls use credits; failed calls and timeouts cost nothing. At a balance of 0 calls pause, never a surprise charge. Authenticate with the Authorization: Bearer header.

Questions

Does Tidio have an API?

Tidio has a REST API, the OpenAPI, for contacts, tickets, operators and departments, but only on the Plus and Premium plans, and its two official MCP servers cannot work your inbox (checked 17 Oct 2026). One MCP connector installs the chat widget; the other reads analytics and "can't send messages, change settings, or modify anything".

How do I get access?

Sign up free, open Tidio under Integrations in the console and press Request access. Your free trial starts with your account, no card needed.

Is the MCP server different from the API?

No, only the way in. Cotlet builds each integration as a REST API and puts an MCP server on top, so both have the same 14 tools, the same inputs and answers, one API key and one price. AI agents such as Claude, ChatGPT or Cursor use MCP; scripts, cron jobs and HTTP steps in n8n, Make or Zapier use the REST API.

What is the Cloud Browser?

Your own Chrome that Cotlet runs for you in the EU, around the clock. You open it from the console, sign in to Tidio yourself and press Enable for agents. Your agent's calls go through it, from its IP with its cookies, so Tidio sees the browser you signed in with. Password saving is off and the profile is stored encrypted with AES-256-GCM.

Can my agent act without asking me?

Not on anything that reaches other people: reply_to_ticket, reply_in_conversation wait for your OK by default. You can switch that off per tool for scheduled runs.

Do I need the Plus plan to use Cotlet with Tidio?

No. Cotlet works in your own Tidio account, not through the OpenAPI, which Tidio limits to the Plus and Premium plans. Macros need the Growth plan or higher, so create_macro and list_macros need it too. Changing Settings needs an admin account.

Should I use a Tidio MCP server from GitHub instead?

Pick one if you want the code on your own computer and do not mind the upkeep: you install it, sign it in and fix it when Tidio changes. Pick Cotlet if you want it hosted and kept working for you.

Can I use it in n8n, Make or Zapier?

Yes. Add https://cotlet.dev/mcp/v1 in n8n's MCP Client node, or call the REST endpoints from an HTTP step in Make or Zapier.

Who runs Cotlet?

Cotlet is run by Take Group, a Polish software company working since 2019. Take Group runs about 3,200 websites on its own systems and has its own DevOps team for infrastructure security. We built and used integrations like this inside the company for years before opening them as Cotlet.

Is Cotlet affiliated with Tidio?

No. Cotlet is independent and not affiliated with Tidio.

Give your agent access to Tidio.

Free 7-day trial with 2,000 credits, no card needed.

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