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Gladly API and MCP server

Gladly's own API needs a token with the API User permission, and it has no inbox status queues or My Customers list. Sign in to Gladly once in your own Cloud Browser, and your AI agent does the work there for you. The same tools work over MCP for agents and as a REST API for scripts.

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Not affiliated with Gladly.

Gladly has no API for this. So we run one for you.

Gladly's own API, a GitHub MCP server and Cotlet compared
What you need Gladly's APIGitHub MCP serverCotlet
Triage, notes, follow-ups, inbox queues No No Yes, 13 tools
Acts as you, signed in 24/7 No No Yes, Cloud Browser
Fixed for you when Gladly changes N/A No Yes, tested every 6h
Runs with your laptop off N/A No Yes, hosted

Checked Oct 20, 2026. Sources: Gladly developer docs: REST API · Gladly developer home · Gladly Help: Conversation Status (New, Open, Waiting, Closed) · Gladly Help: Manage Your My Customers List

Your own Cloud Browser, on 24/7. Sign in once. We keep it connected.

  1. 01Sign in to Gladly in your own Cloud Browser

  2. 02Connect it for your agents

  3. 03Cotlet keeps it signed in and working

How do I connect Gladly to Claude, ChatGPT or my code?

AI agents connect over MCP, scripts call the REST API. Both reach the same 13 tools with one API key.

For AI agents: MCP

Add Cotlet to your agent once. Gladly and every other app you connect show up as its tools.

  • Claude
  • ChatGPT
  • OpenClaw
  • Hermes
  • GrokBot
  • Cursor
  • n8n
  • Any MCP client
  1. 1

    Add Cotlet to your agent

    Claude Code
    claude mcp add --transport http cotlet \
  https://cotlet.dev/mcp/v1 \
  --header "Authorization: Bearer $COTLET_API_KEY"
    Cursor
    {
  "mcpServers": {
    "cotlet": {
      "url": "https://cotlet.dev/mcp/v1",
      "headers": {
        "Authorization": "Bearer ${COTLET_API_KEY}"
      }
    }
  }
}
    Codex
    # ~/.codex/config.toml
[mcp_servers.cotlet]
url = "https://cotlet.dev/mcp/v1"
bearer_token_env_var = "COTLET_API_KEY"

    Paste the snippet for your client. The same server and key serve every app you connect, so you do this once.

For scripts: REST API

Every tool is an endpoint under /api/v1/gladly with its own method and path, such as POST /api/v1/gladly/conversations/{conversation_id}/notes, with the same API key. Our open-source repo has ready scripts to start from.

REST API docs

What can the Gladly API and MCP server do?

13 tools on your own Gladly account. Agents call them as operations of the MCP tools gladly_read and gladly_write; scripts call each one at its own REST endpoint, with the same inputs and answers.

API reference
Gladly tools in Cotlet's MCP server and REST API
Tool What it does Access
list_my_customers Customers with open Conversations and Tasks assigned to you, from your My Customers list. read
list_conversations Conversations of an Inbox by status: new, open, waiting or closed. Administrators and Team Managers only. read
search_customers Find Customer Profiles by email address or phone number. read
get_customer A Customer Profile with contact details, current assignee, open Tasks and the list of their Conversations. read
get_conversation The Conversation Timeline of one Conversation: messages, notes, calls, assignment changes, Topics and status. read
list_topics Topics your organization uses to tag Conversations, with their parent Topics. read
list_assignees Inboxes and Agents a Conversation can be assigned to. read
add_note Add an internal Note to a Conversation Timeline. writeasks first
reply_to_customer Send a reply to the customer in a Conversation, on the Channel the Conversation uses. writeasks first
apply_topics Add Topics to a Conversation, or remove them. write
assign_conversation Move a Conversation to another Inbox or Agent. writeasks first
close_conversation Close a Conversation without sending anything to the customer. writeasks first
create_task Create a Task on a customer's timeline for an Inbox or an Agent. writeasks first

Scroll the table for all 13 tools.

Ask in plain words. Your agent does the rest.

All Gladly use cases

Is it safe to connect Gladly?

You sign in yourself in your own Cloud Browser, we never save your password, and anything that reaches your readers waits for your OK. The browser profile is encrypted in the EU. Independent scanners grade cotlet.dev A+.

Security overview

How much do the Gladly API and MCP server cost?

One price for both: a tool call costs the same over MCP or REST. Free 7-day trial with 2,000 credits, no card needed. Then one-time credit packs, no subscription, valid 12 months. Most calls use 25 credits, and your Cloud Browser uses 50 credits a day while Gladly is enabled for agents, so 20 calls a day come to 550 credits.

See full pricing
Cotlet credit packs: price, credits and calls at 25 credits each
Credits Price, one time Calls at 25 credits Per 1,000 credits
5,000 $29 200 $5.80
15,000 $79 600 $5.27
32,000 $149 1,280 $4.66
60,000 $249 2,400 $4.15

Only successful calls use credits; failed calls and timeouts cost nothing. At a balance of 0 calls pause, never a surprise charge. Authenticate with the Authorization: Bearer header.

Questions

Does Gladly have an API?

Gladly has a full REST API (version 1.0), but no official MCP server (checked 20 Oct 2026). The developer docs cover the REST API, webhooks and the Lookup API only. An administrator must give you the API User permission before you can create a token.

How do I get access?

Sign up free, open Gladly under Integrations in the console and press Request access. Your free trial starts with your account, no card needed.

Is the MCP server different from the API?

No, only the way in. Cotlet builds each integration as a REST API and puts an MCP server on top, so both have the same 13 tools, the same inputs and answers, one API key and one price. AI agents such as Claude, ChatGPT or Cursor use MCP; scripts, cron jobs and HTTP steps in n8n, Make or Zapier use the REST API.

What is the Cloud Browser?

Your own Chrome that Cotlet runs for you in the EU, around the clock. You open it from the console, sign in to Gladly yourself and press Enable for agents. Your agent's calls go through it, from its IP with its cookies, so Gladly sees the browser you signed in with. Password saving is off and the profile is stored encrypted with AES-256-GCM.

Can my agent act without asking me?

Not on anything that reaches other people: add_note, reply_to_customer, assign_conversation, close_conversation, create_task wait for your OK by default. You can switch that off per tool for scheduled runs.

Which Gladly role does my agent need?

The role of the account you sign in with. Gladly shows the status tabs of an Inbox only to Administrators and Team Managers, so list_conversations needs one of them. Task Users see only Tasks in My Customers.

Should I use a Gladly MCP server from GitHub instead?

Pick one if you want the code on your own computer and do not mind the upkeep: you install it, sign it in and fix it when Gladly changes. Pick Cotlet if you want it hosted and kept working for you.

Can I use it in n8n, Make or Zapier?

Yes. Add https://cotlet.dev/mcp/v1 in n8n's MCP Client node, or call the REST endpoints from an HTTP step in Make or Zapier.

Who runs Cotlet?

Cotlet is run by Take Group, a Polish software company working since 2019. Take Group runs about 3,200 websites on its own systems and has its own DevOps team for infrastructure security. We built and used integrations like this inside the company for years before opening them as Cotlet.

Is Cotlet affiliated with Gladly?

No. Cotlet is independent and not affiliated with Gladly.

Give your agent access to Gladly.

Free 7-day trial with 2,000 credits, no card needed.

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