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Gorgias API and MCP server

Gorgias's API has no ticket merge. Sign in to Gorgias once in your own Cloud Browser, and your AI agent does the work there for you. The same tools work over MCP for agents and as a REST API for scripts.

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Not affiliated with Gorgias.

Gorgias has no API for this. So we run one for you.

Gorgias's own API, a GitHub MCP server and Cotlet compared
What you need Gorgias's APIGitHub MCP serverCotlet
Ticket merge No Partly Yes, 14 tools
Acts as you, signed in 24/7 No No Yes, Cloud Browser
Fixed for you when Gorgias changes N/A No Yes, tested every 6h
Runs with your laptop off N/A No Yes, hosted

Checked Oct 17, 2026. Sources: Gorgias developers: REST API reference · Gorgias developers: API rate limits · Gorgias updates: Gorgias MCP is now in open beta · Gorgias blog: Gorgias MCP

Your own Cloud Browser, on 24/7. Sign in once. We keep it connected.

  1. 01Sign in to Gorgias in your own Cloud Browser

  2. 02Connect it for your agents

  3. 03Cotlet keeps it signed in and working

How do I connect Gorgias to Claude, ChatGPT or my code?

AI agents connect over MCP, scripts call the REST API. Both reach the same 14 tools with one API key.

For AI agents: MCP

Add Cotlet to your agent once. Gorgias and every other app you connect show up as its tools.

  • Claude
  • ChatGPT
  • OpenClaw
  • Hermes
  • GrokBot
  • Cursor
  • n8n
  • Any MCP client
  1. 1

    Add Cotlet to your agent

    Claude Code
    claude mcp add --transport http cotlet \
  https://cotlet.dev/mcp/v1 \
  --header "Authorization: Bearer $COTLET_API_KEY"
    Cursor
    {
  "mcpServers": {
    "cotlet": {
      "url": "https://cotlet.dev/mcp/v1",
      "headers": {
        "Authorization": "Bearer ${COTLET_API_KEY}"
      }
    }
  }
}
    Codex
    # ~/.codex/config.toml
[mcp_servers.cotlet]
url = "https://cotlet.dev/mcp/v1"
bearer_token_env_var = "COTLET_API_KEY"

    Paste the snippet for your client. The same server and key serve every app you connect, so you do this once.

For scripts: REST API

Every tool is an endpoint under /api/v1/gorgias with its own method and path, such as PATCH /api/v1/gorgias/tickets/{ticket_id}, with the same API key. Our open-source repo has ready scripts to start from.

REST API docs

What can the Gorgias API and MCP server do?

14 tools on your own Gorgias account. Agents call them as operations of the MCP tools gorgias_read and gorgias_write; scripts call each one at its own REST endpoint, with the same inputs and answers.

API reference
Gorgias tools in Cotlet's MCP server and REST API
Tool What it does Access
search_tickets Tickets matching a text search or filters, newest first. read
get_ticket One ticket with its messages and internal notes in order. read
get_customer_history Earlier tickets of a customer, with Shopify orders when a store is connected. read
list_macros Your macros with name, text and the actions each one runs. read
list_rules Your rules with trigger, conditions, actions and run order. read
list_tags Your ticket tags with how many tickets use each one. read
list_assignees Teams and users a ticket can be assigned to. read
update_ticket Set status, priority, assignee, tags or snooze on a ticket. write
add_internal_note Add a note to a ticket that only your team sees. write
reply_to_ticket Send a reply to the customer on the ticket. writeasks first
apply_macro Apply one of your macros to a ticket. writeasks first
merge_tickets Merge one ticket into another. writeasks first
update_macro Edit, archive or unarchive a macro. writeasks first
update_rule Turn a rule on or off, or rename it. writeasks first

Scroll the table for all 14 tools.

Ask in plain words. Your agent does the rest.

All Gorgias use cases

Is it safe to connect Gorgias?

You sign in yourself in your own Cloud Browser, we never save your password, and anything that reaches your readers waits for your OK. The browser profile is encrypted in the EU. Independent scanners grade cotlet.dev A+.

Security overview

How much do the Gorgias API and MCP server cost?

One price for both: a tool call costs the same over MCP or REST. Free 7-day trial with 2,000 credits, no card needed. Then one-time credit packs, no subscription, valid 12 months. Most calls use 25 credits, and your Cloud Browser uses 50 credits a day while Gorgias is enabled for agents, so 20 calls a day come to 550 credits.

See full pricing
Cotlet credit packs: price, credits and calls at 25 credits each
Credits Price, one time Calls at 25 credits Per 1,000 credits
5,000 $29 200 $5.80
15,000 $79 600 $5.27
32,000 $149 1,280 $4.66
60,000 $249 2,400 $4.15

Only successful calls use credits; failed calls and timeouts cost nothing. At a balance of 0 calls pause, never a surprise charge. Authenticate with the Authorization: Bearer header.

Questions

Does Gorgias have an API?

Gorgias has a full REST API (checked 17 Oct 2026) and a Gorgias-hosted MCP server in open beta since May 2026. The MCP reads live, but some writes, such as macro edits and AI Agent config, are gated during the beta and will roll out over the coming months. Ticket replies are not documented for it.

How do I get access?

Sign up free, open Gorgias under Integrations in the console and press Request access. Your free trial starts with your account, no card needed.

Is the MCP server different from the API?

No, only the way in. Cotlet builds each integration as a REST API and puts an MCP server on top, so both have the same 14 tools, the same inputs and answers, one API key and one price. AI agents such as Claude, ChatGPT or Cursor use MCP; scripts, cron jobs and HTTP steps in n8n, Make or Zapier use the REST API.

What is the Cloud Browser?

Your own Chrome that Cotlet runs for you in the EU, around the clock. You open it from the console, sign in to Gorgias yourself and press Enable for agents. Your agent's calls go through it, from its IP with its cookies, so Gorgias sees the browser you signed in with. Password saving is off and the profile is stored encrypted with AES-256-GCM.

Can my agent act without asking me?

Not on anything that reaches other people: reply_to_ticket, apply_macro, merge_tickets, update_macro, update_rule wait for your OK by default. You can switch that off per tool for scheduled runs.

Which Gorgias role does my agent need?

It follows your own Gorgias role. Lite and above can reply to customers and update tickets, and Lead or Admin is needed to edit macros and rules; Observers can only view tickets and leave internal notes.

Should I use a Gorgias MCP server from GitHub instead?

Pick one if you want the code on your own computer and do not mind the upkeep: you install it, sign it in and fix it when Gorgias changes. Pick Cotlet if you want it hosted and kept working for you.

Can I use it in n8n, Make or Zapier?

Yes. Add https://cotlet.dev/mcp/v1 in n8n's MCP Client node, or call the REST endpoints from an HTTP step in Make or Zapier.

Who runs Cotlet?

Cotlet is run by Take Group, a Polish software company working since 2019. Take Group runs about 3,200 websites on its own systems and has its own DevOps team for infrastructure security. We built and used integrations like this inside the company for years before opening them as Cotlet.

Is Cotlet affiliated with Gorgias?

No. Cotlet is independent and not affiliated with Gorgias.

Give your agent access to Gorgias.

Free 7-day trial with 2,000 credits, no card needed.

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