Add note
Add an internal Note to a Conversation Timeline.
POST https://cotlet.dev/api/v1/gladly/conversations/{conversation_id}/notes
write Confirm
Adds a Note that only your team sees; the customer never receives it. Gladly Notes cannot be edited, and only Administrators can delete them, so a wrong note stays on the timeline. Returns the note ID and time. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from list_my_customers, list_conversations or get_customer. |
| body string required | string | Text of the note. |
Request
curl -X POST https://cotlet.dev/api/v1/gladly/conversations/ZbT9m2QxR7iKd4WnHq0LpA/notes \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"body":"Customer asked for a refund and a different size. Refund approved by Priya."}'result = client.call("gladly", "add_note", {"conversation_id":"ZbT9m2QxR7iKd4WnHq0LpA","body":"Customer asked for a refund and a different size. Refund approved by Priya."})const result = await cotlet.call('gladly', 'add_note', {"conversation_id":"ZbT9m2QxR7iKd4WnHq0LpA","body":"Customer asked for a refund and a different size. Refund approved by Priya."});cotlet call gladly add_note --data '{"conversation_id":"ZbT9m2QxR7iKd4WnHq0LpA","body":"Customer asked for a refund and a different size. Refund approved by Priya."}'Example response
{
"note_id": "aOVVdzweSumI4bFxjlT8LA",
"conversation_id": "ZbT9m2QxR7iKd4WnHq0LpA",
"added_at": "2026-10-20T09:12:00Z"
}