Get customer
A Customer Profile with contact details, current assignee, open Tasks and the list of their Conversations.
GET https://cotlet.dev/api/v1/gladly/customers/{customer_id}
read
Returns the profile as the Customer Profile screen shows it: name, emails, phones, address, who the customer is assigned to, open Tasks, and each Conversation with its status and Topics. A profile that was merged into another one returns the surviving profile. Use conversation_id with get_conversation.
Parameters
| Name | Type | Description |
|---|---|---|
| customer_id string required | string | Customer ID from search_customers or list_my_customers. |
Request
curl https://cotlet.dev/api/v1/gladly/customers/customer_8c41d2 \
-H "Authorization: Bearer $COTLET_API_KEY"result = client.call("gladly", "get_customer", {"customer_id":"customer_8c41d2"})const result = await cotlet.call('gladly', 'get_customer', {"customer_id":"customer_8c41d2"});cotlet call gladly get_customer --data '{"customer_id":"customer_8c41d2"}'Example response
{
"customer_id": "o2sg-TMTSD2rTwMuxzewbA",
"name": "Marco Silva",
"emails": [
"marco.silva@example.com"
],
"phones": [
"+14155550142"
],
"assigned_to": {
"inbox": "Email Inbox",
"agent": "Priya Nair"
},
"open_tasks": [
{
"task_id": "pOVVdzweSumI4bFxjlT8LA",
"body": "Call back about the exchange",
"due_at": "2026-10-22T17:00:00Z",
"owner": "Priya Nair"
}
],
"conversations": [
{
"conversation_id": "HXRqKC5GSV-jAlq0-sxYTA",
"status": "open",
"topics": [
"Order Status"
]
},
{
"conversation_id": "Qm4vT8cLw1RzNe6JhB3yUg",
"status": "closed",
"topics": [
"Exchange > Size"
]
}
]
}