Add private note
Add a note only your team can see, and optionally alert subscribers or agents.
POST https://cotlet.dev/api/v1/happyfox/tickets/{ticket_id}/private-notes
write Confirm
Adds a private note that the contact never sees. notify can alert the ticket's subscribers or the agents in its category, and an alert is a message to colleagues. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets. |
| body string required | string | Note text, visible to staff only. |
| notify enum | enum | none, subscribers or category_agents. Default: none. |
Request
curl -X POST https://cotlet.dev/api/v1/happyfox/tickets/1/private-notes \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"body":"body"}'result = client.call("happyfox", "add_private_note", {"ticket_id":1,"body":"body"})const result = await cotlet.call('happyfox', 'add_private_note', {"ticket_id":1,"body":"body"});cotlet call happyfox add_private_note --data '{"ticket_id":1,"body":"body"}'Example response
{
"ticket_id": 2038,
"update_id": 88131,
"kind": "private_note",
"notified": "none",
"created_at": "2026-10-20T09:01:00Z"
}