Apply canned action
Apply a canned action to a ticket as a reply or a private note and submit it.
POST https://cotlet.dev/api/v1/happyfox/tickets/{ticket_id}/canned-actions/{canned_action_id}/apply
write Confirm
Picks the canned action in the ticket editor, fills in its response and property changes, and submits. mode reply emails the contact; mode private_note does not. The action must be defined for the ticket's category, or the call fails and lists the actions that are. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets. |
| canned_action_id integer required | integer | Canned action ID from list_canned_actions. |
| mode enum | enum | reply or private_note. Default: reply. |
Request
curl -X POST https://cotlet.dev/api/v1/happyfox/tickets/2090/canned-actions/31/apply \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"mode":"reply"}'result = client.call("happyfox", "apply_canned_action", {"ticket_id":2090,"canned_action_id":31,"mode":"reply"})const result = await cotlet.call('happyfox', 'apply_canned_action', {"ticket_id":2090,"canned_action_id":31,"mode":"reply"});cotlet call happyfox apply_canned_action --data '{"ticket_id":2090,"canned_action_id":31,"mode":"reply"}'Example response
{
"ticket_id": 2090,
"update_id": 88140,
"mode": "reply",
"canned_action": "Password reset steps",
"changed": {
"status": "Awaiting customer"
},
"created_at": "2026-10-20T09:03:00Z"
}