Reply to ticket
Send a reply to the contact and optionally set the status in the same call.
POST https://cotlet.dev/api/v1/happyfox/tickets/{ticket_id}/replies
write Confirm
Adds a staff reply to the ticket, which emails the contact. A sent reply stays in the ticket history. Set status_id in the same call to move the ticket on with the reply. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets. |
| body string required | string | Reply text, sent to the contact. |
| status_id integer | integer | Status ID from list_statuses. Default: leave the status as it is. |
Request
curl -X POST https://cotlet.dev/api/v1/happyfox/tickets/2011/replies \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"body":"Hi Dana, just checking in. To fix the export we still need the exact error text you see after clicking Export. A screenshot works too."}'result = client.call("happyfox", "reply_to_ticket", {"ticket_id":2011,"body":"Hi Dana, just checking in. To fix the export we still need the exact error text you see after clicking Export. A screenshot works too."})const result = await cotlet.call('happyfox', 'reply_to_ticket', {"ticket_id":2011,"body":"Hi Dana, just checking in. To fix the export we still need the exact error text you see after clicking Export. A screenshot works too."});cotlet call happyfox reply_to_ticket --data '{"ticket_id":2011,"body":"Hi Dana, just checking in. To fix the export we still need the exact error text you see after clicking Export. A screenshot works too."}'Example response
{
"ticket_id": 2011,
"update_id": 88120,
"kind": "staff_reply",
"status": "Awaiting customer",
"created_at": "2026-10-20T09:00:00Z"
}