Trengo API

13 endpoints for Trengo, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

Base URL: https://cotlet.dev/api/v1/trengo
Connects with: Your own Trengo login at app.trengo.com. What your agent can do follows your user's permissions. You enter your 2-step verification yourself, in your own Cloud Browser.
Integration page: Trengo

Read (6)

Return data and change nothing in the account.

Trengo Endpoints: Read
Endpoint	Description
GET /conversations	Conversations in an inbox folder, with channel, labels, assignee and the last message.
GET /conversations/search	Conversations that match a ticket number, name, phone number, email address or keywords.
GET /conversations/{conversation_id}	One conversation with its contact, labels, assignee and every message, internal notes included.
GET /labels	The labels set up in your Trengo, with colour, channels and whether they are archived.
GET /assignees	The users and teams a conversation can be assigned to.
GET /quick-replies	The quick replies of your Trengo with their type and text.

Change the account. Calls marked Confirm wait for the user to approve them.

Trengo Endpoints: Write
Endpoint	Description
POST /conversations/{conversation_id}/labels	Adds a label to a conversation.
DELETE /conversations/{conversation_id}/labels	Removes a label from a conversation.
PUT /conversations/{conversation_id}/reminder	Sets or clears the reminder that reopens a conversation in your inbox.
POST /conversations/{conversation_id}/internal-notes Confirm	Writes an internal note on a conversation, visible to your team and not to the customer.
POST /conversations/{conversation_id}/assign Confirm	Assigns a conversation to a user or to a team.
POST /conversations/{conversation_id}/replies Confirm	Sends a reply to the customer in the conversation's own channel.
POST /conversations/{conversation_id}/close Confirm	Closes a conversation without sending a message.