Refund tickets
Request a refund for a whole order or for chosen tickets.
MCP tool billetto_write → refund_tickets
write Confirm
Does what Request refund does on the order's details page: the whole order, or only the tickets in ticket_ids. By default the refund leaves out Billetto's booking fee and additional services. With with_fees true you cover the full price the buyer paid and Billetto sends you an invoice for your bookkeeping. Billetto refunds only current events, so a finished event returns an error. The money reaches the buyer's bank within 5 working days or, depending on the bank, up to 21. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| order_id string required | string | Order ID from list_orders. |
| ticket_ids array | array | Ticket IDs from get_order. Omit to refund the whole order. |
| with_fees boolean | boolean | true: you also cover the booking fee and add-ons. Default false. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "billetto_write",
"arguments": {
"operation": "refund_tickets",
"arguments": {
"order_id": "9035127",
"ticket_ids": [
"48210331",
"48210332"
],
"with_fees": false
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"order_id": "9035127",
"status": "refund_requested",
"refunded_tickets": [
"48210331",
"48210332"
],
"with_fees": false,
"refund_amount": 50
},
"isError": false
}