eDesk MCP tools
eDesk has 11 operations on the Cotlet MCP server, in edesk_read and edesk_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.
- MCP server
- https://cotlet.dev/mcp/v1
- MCP tools
- edesk_read, edesk_write
- Connects with
- Your own eDesk login (Basic role or higher to reply, as shown in eDesk Help). You sign in in your own browser and keep your own password and 2-step verification.
- Integration page
- eDesk
Read (8)
Return data and change nothing in the account.
| Operation | Description |
|---|---|
| list | Tickets in the Mailbox by section, channel, type, owner or tag, with status, order number and reply count. |
| get | One ticket with its messages and internal notes, customer, tags and the order panel with tracking. |
| list | Orders from the All Orders page, filtered by search text, status, channel or date, with items and ticket link. |
| get | One order with items, status, dates, delivery address, tracking code and carrier. |
| list | Reply templates from Settings, Smart Tools, Templates, with text and usage. |
| list | Teammates of your eDesk account with their role. |
| list | Tags and tag groups in your eDesk account. |
| list | Channels connected to eDesk: marketplaces, webstores and email. |
Write (3)
Change the account. Calls marked Confirm wait for the user to approve them.
| Operation | Description |
|---|---|
| reply | Send a reply to the customer from the ticket, with the send status you choose. |
| add | Add a note to the ticket that only your teammates see. |
| update | Set owner, tags and status, snooze the ticket or mention a teammate. |