Add internal note
Add a note to the ticket that only your teammates see.
MCP tool edesk_write → add_internal_note
write Confirm
Writes in the Note tab of the Reply box. The customer never sees a note, and teammates see it in the ticket thread. The note stays on the ticket and Cotlet has no tool to remove it. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets, the number eDesk shows as Ticket ID. |
| body string required | string | Note text, visible to your team only. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "edesk_write",
"arguments": {
"operation": "add_internal_note",
"arguments": {
"ticket_id": 1,
"body": "body"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"message_id": 771210,
"ticket_id": 48212,
"kind": "note",
"created_at": "2026-10-20 09:07:00"
},
"isError": false
}