List users
Teammates of your eDesk account with their role.
MCP tool edesk_read → list_users
read
Lists the users of the account with user_id, name and role (Owner, Admin, Team Leader, Agent or a custom role). Use user_id as owner_id or mention_user_id in update_ticket. A ticket has one owner at a time.
Parameters
| Name | Type | Description |
|---|---|---|
| query string | string | Only users whose name or email contains this text. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "edesk_read",
"arguments": {
"operation": "list_users",
"arguments": {}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"users": [
{
"user_id": 3105,
"name": "Marco Silva",
"role": "Agent"
},
{
"user_id": 3102,
"name": "Priya Nair",
"role": "Team Leader"
}
]
},
"isError": false
}