Add internal note
Writes an internal note on a conversation, visible to your team and not to the customer.
MCP tool trengo_write → add_internal_note
write Confirm
Adds a note to the thread, shown to your team only. A note can mention a colleague, so it can reach people. It cannot be edited or deleted through Cotlet. Returns the note ID and the time. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id integer required | integer | Conversation ID from list_conversations or search_conversations. |
| note string required | string | Plain text of the note. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "trengo_write",
"arguments": {
"operation": "add_internal_note",
"arguments": {
"conversation_id": 1,
"note": "note"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": 5120344,
"message_id": 93410017,
"created_at": "2026-10-20T07:05:00Z"
},
"isError": false
}