Escalate a review
Mark a pending review as escalated so it is never auto-published.
MCP tool yotpo_write → escalate_review
write Confirm
Works only on reviews in the Pending state. An escalated review is never auto-published, and the Escalated badge stays on it after it is published or hidden, so it cannot be fully undone. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| review_id string required | string | Review ID from list_reviews. |
| reason enum required | enum | product_issues, shipping_issues, customer_service_needed, product_safety_alert or other. |
| note string | string | Free text, used with reason other. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "yotpo_write",
"arguments": {
"operation": "escalate_review",
"arguments": {
"review_id": "review_8c41d2",
"reason": "product_issues"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"review_id": "412873655",
"status": "pending",
"escalated": true,
"reason": "shipping_issues"
},
"isError": false
}