Create a service record
Open a new incident or request.
POST https://cotlet.dev/api/v1/sysaid/service-records
write Confirm
Creates the record with the template defaults of its type and returns its ID. Your SysAid rules then run on it: routing rules, priority rules and any notifications you set up can reach the request user and agents. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| type string required | string | incident or request. |
| title string required | string | Title of the record. |
| description string | string | What happened or what is needed. |
| request_user string | string | Name of the person the record is for. Your own account when left out. |
| priority string | string | Priority name from list_field_values. The default priority of your SysAid when left out. |
Request
curl -X POST https://cotlet.dev/api/v1/sysaid/service-records \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"type":"type","title":"title"}'result = client.call("sysaid", "create_service_record", {"type":"type","title":"title"})const result = await cotlet.call('sysaid', 'create_service_record', {"type":"type","title":"title"});cotlet call sysaid create_service_record --data '{"type":"type","title":"title"}'Example response
{
"id": 48251,
"type": "request",
"title": "Access to the shared finance mailbox",
"status": "Open",
"priority": "Priority 3",
"request_user": "Sam Okafor",
"created_at": "2026-10-23T08:30:00Z"
}