Search service records
List the records in your SysAid queue that match a text search and filters.
GET https://cotlet.dev/api/v1/sysaid/service-records/search
read
Returns one page of records with ID, type, title, status, priority, assignee, requester, due date and creation time, plus next_cursor while more remain. Filters combine: a record must match all of them, as with column filters in the queue. Your agent sees the records your SysAid account can see.
Parameters
| Name | Type | Description |
|---|---|---|
| query string | string | Text to find in ID, title, description and notes, like the search field above the queue. |
| type string | string | incident, request, problem or change. |
| status string | string | Status name as list_field_values returns it, for example Open or Pending. |
| priority string | string | Priority name as list_field_values returns it. |
| assignee string | string | Name of an agent from list_agents_and_groups, or unassigned. |
| created_since string | string | ISO date. Only records created on or after it. |
| sort_by string | string | A queue column name, for example Due Date or Priority. Sorted ascending unless sort_dir is desc. |
| sort_dir string | string | asc or desc. |
| cursor string | string | Next page cursor from the previous call. |
Request
curl https://cotlet.dev/api/v1/sysaid/service-records/search \
-H "Authorization: Bearer $COTLET_API_KEY"result = client.call("sysaid", "search_service_records")const result = await cotlet.call('sysaid', 'search_service_records');cotlet call sysaid search_service_recordsExample response
{
"records": [
{
"id": 48230,
"type": "incident",
"title": "VPN drops every hour",
"status": "Open",
"priority": "Priority 2",
"assignee": null,
"request_user": "Lena Ortiz",
"due_date": "2026-10-26T17:00:00Z",
"created_at": "2026-10-22T21:14:00Z"
},
{
"id": 48244,
"type": "request",
"title": "New laptop for onboarding",
"status": "Open",
"priority": "Priority 3",
"assignee": null,
"request_user": "Sam Okafor",
"due_date": "2026-10-30T17:00:00Z",
"created_at": "2026-10-23T06:02:00Z"
}
],
"next_cursor": null
}