Get ticket
One ticket with its fields, tags and every update, staff replies, contact messages and private notes.
MCP tool happyfox_read → get_ticket
read
Returns subject, status, priority, category, contact, assignee, tags and all updates in order, oldest first. Each update says whether it is a contact message, a staff reply or a private note, and who wrote it. Use it before replying so your agent sees the whole thread.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "happyfox_read",
"arguments": {
"operation": "get_ticket",
"arguments": {
"ticket_id": 1
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 2011,
"subject": "Export fails with an error",
"status": "Awaiting customer",
"priority": "Medium",
"category": "Support",
"contact": {
"name": "Dana Whitfield",
"email": "dana@example.com"
},
"assignee": "Sam Okafor",
"tags": [
"export",
"web"
],
"updates": [
{
"kind": "contact_message",
"author": "Dana Whitfield",
"body": "Export to CSV fails every time.",
"created_at": "2026-10-15T08:55:00Z"
},
{
"kind": "staff_reply",
"author": "Sam Okafor",
"body": "Sorry about that. What error text do you see after clicking Export?",
"created_at": "2026-10-15T09:30:00Z"
}
]
},
"isError": false
}