Search tickets
Tickets in a queue or matching a text search, with status, priority, category and assignee.
MCP tool happyfox_read → search_tickets
read
Returns tickets without their updates, newest first. Pass queue_id from list_queues to read one queue, query for words in the subject or text, or both. Pages hold up to 50 tickets; pass next_cursor back as cursor for the next page. Use get_ticket for the full thread.
Parameters
| Name | Type | Description |
|---|---|---|
| queue_id integer | integer | Queue ID from list_queues. Default: All Tickets. |
| query string | string | Words to find in the subject or text. |
| limit integer | integer | 1 to 50. Default: 25. |
| cursor string | string | Next page cursor from the previous call. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "happyfox_read",
"arguments": {
"operation": "search_tickets",
"arguments": {}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"tickets": [
{
"ticket_id": 2038,
"subject": "Refund for double charge",
"status": "New",
"priority": null,
"category": "Billing",
"contact": "Maya Brandt",
"assignee": null,
"tags": [],
"updated_at": "2026-10-19T06:41:00Z"
}
],
"next_cursor": null
},
"isError": false
}