Reply to ticket
Send a reply to the contact and optionally set the status in the same call.
MCP tool happyfox_write → reply_to_ticket
write Confirm
Adds a staff reply to the ticket, which emails the contact. A sent reply stays in the ticket history. Set status_id in the same call to move the ticket on with the reply. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets. |
| body string required | string | Reply text, sent to the contact. |
| status_id integer | integer | Status ID from list_statuses. Default: leave the status as it is. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "happyfox_write",
"arguments": {
"operation": "reply_to_ticket",
"arguments": {
"ticket_id": 2011,
"body": "Hi Dana, just checking in. To fix the export we still need the exact error text you see after clicking Export. A screenshot works too."
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 2011,
"update_id": 88120,
"kind": "staff_reply",
"status": "Awaiting customer",
"created_at": "2026-10-20T09:00:00Z"
},
"isError": false
}