Jitbit API
14 endpoints for Jitbit, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.
- Base URL
- https://cotlet.dev/api/v1/jitbit
- Connects with
- Your own Jitbit Helpdesk login on your company address, as an administrator or technician. What your agent can do follows your role. SSO and two-factor authentication work as usual in your own browser.
- Integration page
- Jitbit
Read (8)
Return data and change nothing in the account.
| Endpoint | Description |
|---|---|
| GET | Tickets you may see, filtered by mode, category, status, priority, tag, company or date. |
| GET | Tickets that match a search phrase, with optional category, status, technician or date filters. |
| GET | One ticket with its details, tags and every comment, public and technician-only. |
| GET | Ticket categories you may see, with their section. |
| GET | Technicians who can be assigned tickets in one category. |
| GET | Canned responses with name, folder and text. |
| GET | Knowledge base articles that match a phrase, with category and tags. |
| GET | One knowledge base article with its full text. |
Write (6)
Change the account. Calls marked Confirm wait for the user to approve them.
| Endpoint | Description |
|---|---|
| POST | Post a reply to the customer or an internal note for technicians on a ticket. |
| PATCH | Change priority, status, category, due date or tags of one ticket. |
| POST | Assign one ticket to a technician. |
| POST | Close one ticket, optionally without the closed email. |
| POST | Create a ticket in a category, optionally on behalf of a user and assigned to a technician. |
| POST | Merge one ticket into another. |