Assign ticket
Assign one ticket to a technician.
POST https://cotlet.dev/api/v1/jitbit/technicians/{technician_id}/tickets/{ticket_id}/assign
write Confirm
Sets the Assigned to field of the ticket, the same as choosing a technician on the ticket page. Assigning a new ticket moves it to In process. Pick the technician from list_technicians for the ticket's category. The technician may be notified by email. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets or search_tickets. |
| technician_id integer required | integer | Technician ID from list_technicians. |
Request
curl -X POST https://cotlet.dev/api/v1/jitbit/technicians/14/tickets/5128/assign \
-H "Authorization: Bearer $COTLET_API_KEY"result = client.call("jitbit", "assign_ticket", {"ticket_id":5128,"technician_id":14})const result = await cotlet.call('jitbit', 'assign_ticket', {"ticket_id":5128,"technician_id":14});cotlet call jitbit assign_ticket --data '{"ticket_id":5128,"technician_id":14}'Example response
{
"ticket_id": 5128,
"assigned_to": {
"technician_id": 14,
"name": "Priya Nair"
},
"status": "In process",
"updated_at": "2026-10-22T09:03:00Z"
}