Reply to ticket
Post a reply to the customer or an internal note for technicians on a ticket.
POST https://cotlet.dev/api/v1/jitbit/tickets/{ticket_id}/replies
write Confirm
Posts a comment as your Jitbit user. With for_techs_only set to true it is a note only technicians see. Otherwise the comment is emailed to the ticket followers, by default the submitter and the assigned person. The official Jitbit MCP can post comments too; use this tool when the same job also assigns, closes or merges. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets or search_tickets. |
| body string required | string | Comment text. Plain text is fine. |
| for_techs_only boolean | boolean | true for a note only technicians see, false for a reply the customer sees. Default: false. |
Request
curl -X POST https://cotlet.dev/api/v1/jitbit/tickets/1/replies \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"body":"body"}'result = client.call("jitbit", "reply_to_ticket", {"ticket_id":1,"body":"body"})const result = await cotlet.call('jitbit', 'reply_to_ticket', {"ticket_id":1,"body":"body"});cotlet call jitbit reply_to_ticket --data '{"ticket_id":1,"body":"body"}'Example response
{
"ticket_id": 4871,
"comment_id": 90140,
"for_techs_only": true,
"created_at": "2026-10-22T09:00:00Z"
}