Send reply
Send a public reply to the customer in a conversation.
MCP tool chatwoot_write → send_reply
write Confirm
Sends a message that the customer sees, through the channel of the conversation's inbox, under your agent name. The text goes out as written, with no variables filled in. A sent reply cannot be unsent through Cotlet. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id integer required | integer | conversation_id from list_conversations. It is the number in the conversation URL. |
| body string required | string | Reply text. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "chatwoot_write",
"arguments": {
"operation": "send_reply",
"arguments": {
"conversation_id": 1851,
"body": "Hi Priya, you can reset your password from the sign-in page: choose Forgot your password and follow the link in the email. Tell us if it does not arrive."
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"message_id": 90412,
"conversation_id": 1851,
"private": false,
"status": "sent",
"created_at": "2026-10-22T07:20:00Z"
},
"isError": false
}