Set priority
Set the priority of a conversation, or clear it.
MCP tool chatwoot_write → set_priority
write
Sets one of Chatwoot's four fixed priorities, or none to clear it. Chatwoot has no custom priorities; use labels for finer sorting. The priority shows in the conversation list and adds an activity entry in the thread. set_priority runs without asking first: it reaches no customer and is undone with one call.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id integer required | integer | conversation_id from list_conversations. It is the number in the conversation URL. |
| priority string required | string | urgent, high, medium, low or none. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "chatwoot_write",
"arguments": {
"operation": "set_priority",
"arguments": {
"conversation_id": 1,
"priority": "priority"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": 1842,
"priority": "high"
},
"isError": false
}