Set conversation status
Open, pend, resolve or snooze a conversation.
MCP tool chatwoot_write → set_conversation_status
write
Sets the status to open, pending, resolved or snoozed. A snooze without snoozed_until lasts until the customer writes again, and a reply from the customer always reopens a snoozed conversation. Automation rules on Conversation updated or Conversation opened run as they do for a person. set_conversation_status runs without asking first: it sends nothing to the customer and is undone with one call.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id integer required | integer | conversation_id from list_conversations. It is the number in the conversation URL. |
| status string required | string | open, pending, resolved or snoozed. |
| snoozed_until string | string | ISO 8601 time to reopen, only with status snoozed. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "chatwoot_write",
"arguments": {
"operation": "set_conversation_status",
"arguments": {
"conversation_id": 1790,
"status": "snoozed",
"snoozed_until": "2026-11-02T09:00:00Z"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": 1790,
"status": "snoozed",
"snoozed_until": "2026-11-02T09:00:00Z"
},
"isError": false
}