Merge duplicate clients
Merge a duplicate client into another and pick which side wins on the fields that differ.
MCP tool jivochat_write → merge_clients
write Confirm
merge_clients runs the Merge dialog of the app. Tags, tasks and deals are combined; the six fields come from the side you pick. The chat histories become one common chat, and later agent replies go to every device the customer used. The app cannot undo a merge, and it works only inside one channel and only in Live Chat channels. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| client_id string required | string | The client you keep, from list_clients. |
| duplicate_id string required | string | The duplicate, from list_duplicate_clients. |
| keep_from string | string | Which client wins on Name, Company, Responsible, Status, Category and Description: client or duplicate. Default client. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "jivochat_write",
"arguments": {
"operation": "merge_clients",
"arguments": {
"client_id": "cl_3a91",
"duplicate_id": "cl_7b20",
"keep_from": "client"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"status": "merge_started",
"client_id": "cl_3a91",
"merged_client_id": "cl_7b20",
"message": "The clients merge started"
},
"isError": false
}