Get chat
Full transcript of one chat with every message, private note and tag.
MCP tool livechat_read → get_chat
read
Returns one chat, active or archived, with all messages in order, oldest first, the private notes your role can see, the tags and the agents who took part. Use it before replying or tagging so your agent reads the whole conversation.
Parameters
| Name | Type | Description |
|---|---|---|
| chat_id string required | string | Chat ID from list_chats or list_archived_chats. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "livechat_read",
"arguments": {
"operation": "get_chat",
"arguments": {
"chat_id": "chat_8c41d2"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"chat_id": "PJ0MRSHTDG",
"customer": {
"name": "Lena Ortiz",
"email": "lena@example.com"
},
"tags": [],
"messages": [
{
"from": "customer",
"text": "Hi, I was charged twice in October.",
"sent_at": "2026-10-17T05:42:00Z"
},
{
"from": "customer",
"text": "Order 4821.",
"sent_at": "2026-10-17T05:43:00Z"
}
]
},
"isError": false
}