List agents and groups
Agents and groups a chat can be transferred to, with their current availability.
MCP tool livechat_read → list_agents
read
Returns the agents and groups shown in the Transfer to... dialog, with each agent's group and availability. Use the agent_id or group from here in transfer_chat. Transferring to a group lands on the first free agent in it, so no agent is chosen for a group.
Parameters
No parameters.
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "livechat_read",
"arguments": {
"operation": "list_agents",
"arguments": {}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"agents": [
{
"agent_id": "maria@example.com",
"name": "Maria Silva",
"groups": [
"Support"
],
"available": true
}
],
"groups": [
{
"group": "Billing"
},
{
"group": "Support"
}
]
},
"isError": false
}