List canned responses
Shared and private canned responses with text, shortcuts, group and tags.
MCP tool livechat_read → list_canned_responses
read
Lists the canned responses you can use: your private ones and the shared ones, with the text, the shortcuts you type after #, the group and the tags. Needs a plan with canned responses (Team, Business or Enterprise). Use the shortcut and text when replying.
Parameters
| Name | Type | Description |
|---|---|---|
| visibility enum | enum | all, shared or private. Default: all. |
| group string | string | Only responses for this group. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "livechat_read",
"arguments": {
"operation": "list_canned_responses",
"arguments": {}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"responses": [
{
"response_id": "cr_1041",
"visibility": "shared",
"group": "Support",
"shortcuts": [
"returns"
],
"text": "Hi %customer-name%, you can return an item within 14 days. Reply with your order number and I will start it.",
"tags": [
"refund"
]
}
]
},
"isError": false
}